Q-Free is the prime mover in innovative, safe, and sustainable transportation management. We work to do two things: improve mobility and make the world better by improving traffic flow, road safety, and air quality in communities across the globe.

Our Systems Engineers provide computer system support for projects companywide, including onsite client support and client computer systems at our company’s facility or located at the client’s facility.  The position is responsible for ensuring end-users effectively utilize the company’s products and programs without interruption.

Our company currently has a Systems Engineer opening for our Software Operations team on a new project. The ideal candidate possesses:

• Exceptional troubleshooting skills
• Experience with ticket tracking and resolution
• Strong network and application troubleshooting skills

Most Important Work Tasks

• Customer liaison: respond to operational questions and issues
• Responsible for training operations staff on any Q-Free platforms, products, or features as introduced to the client
• Resolve hardware, software, and communications issues, which may require coordination with outside vendors and upgrade administration
• Facilitate client meetings and change control processes as required, including development and presentation of change proposals
• Document network/system architecture, configuration settings, and troubleshooting procedures
• Design, install, configure, and maintain networks, file servers, application solutions, workstations, and servers
• Responsible for the configuration, monitoring, and security of clients’ data networks and systems
• Manage system backups and recovery using applicable backup software and procedures
• Manage and triage issues based on specific SLA guidelines (varies per client) and track through the resolution process.
• On-call support will be required during off-hours
• Assess and identify areas for improvement with a solution-based approach, including recommending upgrades that support the development of technical standards and applications

Additional Responsibilities

• Responsible for server and PC functionality, security, and analysis of the Traffic Management Systems
• Acts as the primary organizational interface with the vendor and provides internal analysis and support
• Manages the performance of multiple hardware and software platforms
• Resolves server/PC problems and offers additional technical assistance to users
• Manages the acquisition, installation, and maintenance of the organization’s file servers, database servers, desktop computers, and other cloud or on-premises infrastructure
• Work jointly with Project Managers, Database Administrator(s), and Programmer/Analyst(s) to define needs and requirements for continued operation, upgrade, and security of clients’ systems
• Work jointly with Software Engineers and Software Quality Assurance teams to test and implement applications and products
• Document all modifications, installations, and other changes as they occur
• Crosstrain with other applicable Q-Free positions and vendors, as appropriate, to better support and suggest improvements to the client

Your Experience and Knowledge

• Minimum of 3+ years of relevant experience
• Excellent oral and written communication skills.
• Customer-oriented, positive, can-do attitude, flexible, and self-motivated
• Ability to work independently
• Excellent technical troubleshooting skills
• Excellent technical training and documentation skills
• Excellent attention to detail
• Experience working with cross-functional teams
• Operational experience supporting a 24/7/365 environment
• Experience working with different server operating systems, computer languages, equipment, network configuration/environments, and topologies
• Experience with reporting applications to modify and run reports is a plus
• Experience with remote access software and database administration
• Experience with various communications platforms (i.e., Twisted pair, Cellular, fiber)

Q-Free America ensures our employees are happy and healthy.  Our dynamic and comprehensive benefits package allows our employees to take care of themselves and their families.  Our benefits package includes, but is not limited to, health, vision, dental, 401(k) plan, EAP, flexible benefits, as well as company-paid life, short-term, and long-term disability!

For more information, visit our website at www.q-free.com

We thank all applicants for their interest; however, only qualified candidates will be contacted.

Q-Free proudly celebrates diversity in our employees.

EOE/AA/M/F/Veteran/Disabled Drug-Free Workplace