Location: Remote

Q‑Free is a global leader in intelligent transportation systems, committed to advancing smart mobility through innovative technology that improves roadway safety, reduces congestion, and supports sustainable transportation.

We are seeking a skilled and service‑driven Senior Services Representative to support customers using Q‑Free’s industry‑leading intersection control and central system solutions. In this hands‑on, customer‑facing role, you’ll leverage your expertise in traffic signal cabinets and hardware to troubleshoot complex software issues, collaborate with development teams, and ensure our systems are installed, commissioned, and performing at the highest level. You’ll also deliver training, provide responsive technical support, and contribute to hardware assembly and RMA processing as part of a collaborative, innovation‑focused team.

By joining Q-Free, you become part of a team dedicated to shaping a safer, greener, and more efficient world—where innovation and sustainability go hand in hand.

Key Responsibilities

• Develop deep expertise in Q‑Free MAXTIME intersection control and Q‑Free Kinetic Mobility central system products.
• Perform release testing of MAXTIME and DYNAMIC software across multiple cabinet environments.
• Troubleshoot and debug technical issues, collaborating with software development to resolve customer challenges.
• Deliver engaging product training sessions—both remote and on‑site.
• Provide responsive technical support via phone, in person, and through the Q‑Free ticketing portal.
• Build strong working relationships with distributor and agency traffic signal technicians.

Qualifications

• 5+ years of experience as a traffic signal technician.
• High school diploma or equivalent.
• Working knowledge of NTCIP 1202‑compliant intersection control software.
• Strong understanding of NEMA, ATC, and TEES traffic signal cabinet types.
• Extensive electrical troubleshooting experience.

Preferred Competencies

• Public agency experience preferred.
• Understanding of Q-Free MAXTIME intersection control.
• IMSA Traffic Signal Technician III preferred.
• Experience in a customer-facing role.

Why Choose Q-Free

Q‑Free America is committed to supporting employee success and well‑being with a comprehensive and competitive benefits package, including:

• Medical, dental, and vision coverage
• 401(k) with company contribution
• Company‑paid life insurance, short‑term and long‑term disability
• Employee Assistance Program (EAP)
• Flexible benefits and additional wellness resources

To learn more, visit www.q‑free.com

We appreciate your interest in joining Q‑Free. Only qualified candidates will be contacted.

Q‑Free celebrates diversity and is proud to be an Equal Opportunity Employer.
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